Comments on: Why You Should Buy WIRED’s Terminal Man Lunch http://fogcitymedia.net/why-you-should-buy-wireds-terminal-man-lunch/ Where Content Is King Tue, 29 Sep 2009 17:37:46 -0700 http://wordpress.org/?v=2.9.1 hourly 1 By: Ian Matchett http://fogcitymedia.net/why-you-should-buy-wireds-terminal-man-lunch/comment-page-1/#comment-43 Ian Matchett Mon, 28 Sep 2009 16:13:51 +0000 http://fogcitymedia.net/?p=202#comment-43 Jon, Sounds good. You know where to find us (@Wachovia). Thanks, Ian Jon,

Sounds good. You know where to find us (@Wachovia).

Thanks,

Ian

]]> By: admin http://fogcitymedia.net/why-you-should-buy-wireds-terminal-man-lunch/comment-page-1/#comment-33 admin Wed, 23 Sep 2009 19:19:50 +0000 http://fogcitymedia.net/?p=202#comment-33 Ian- That is great news! I am glad to know it is working out. From what @Flyered wrote Josh seems like a genuinely nice guy and worthy of recognition. I think what is even more impressive is that you guys took the time to see it through and let us know it was well handled. It is great to see that you guys are so engaged and receptive to feedback. I might write a post just about your online customer service! Many thanks and best regards, Jon Ian-
That is great news! I am glad to know it is working out. From what @Flyered wrote Josh seems like a genuinely nice guy and worthy of recognition.
I think what is even more impressive is that you guys took the time to see it through and let us know it was well handled. It is great to see that you guys are so engaged and receptive to feedback. I might write a post just about your online customer service!
Many thanks and best regards,
Jon

]]> By: Ian Matchett http://fogcitymedia.net/why-you-should-buy-wireds-terminal-man-lunch/comment-page-1/#comment-32 Ian Matchett Wed, 23 Sep 2009 17:28:36 +0000 http://fogcitymedia.net/?p=202#comment-32 Jonathan, Thank you again for bringing this to our attention. We agree that Josh's efforts deserve praise. We have thanked Josh (and notified his manager) and are considering other ways to not only recognize his outstanding dedication to our customers, but also ways to showcase this to our other teammates. It's this kind of mindset that helps make us a leader in customer satisfaction. Ian Matchett Wells Fargo Corporation Customer Advocacy & Loyalty Jonathan,

Thank you again for bringing this to our attention. We agree that Josh’s efforts deserve praise. We have thanked Josh (and notified his manager) and are considering other ways to not only recognize his outstanding dedication to our customers, but also ways to showcase this to our other teammates. It’s this kind of mindset that helps make us a leader in customer satisfaction.

Ian Matchett
Wells Fargo Corporation
Customer Advocacy & Loyalty

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